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Technical Supportand FAQs |
The information provided here is intended to support users of the following StudyMed Software products:
Cardiovascular Tutorial Demos on the Web
Cardiovascular Tutorials on CD-ROM
EKG Tutorial on the Web
EKG Tutorial on Floppy Disk
For additional information and support, please contact:
Sherman
M. Steinzeig, M.D. |
 |
The Tutorials on this web site were developed
with the Toolbook authoring program . When one of these Tutorials is selected, it is
downloaded to the cache of the user's computer. To run the program, a browser plug-in,
Toolbook Neuron, must be installed. Neuron contains the runtime module which permits
the downloaded program to run on the local computer. The Neuron plug-in may downloaded
from the SumTotal Systems
Website 
.
See Neuron installation information on the SumTotal Systems download page. After the file is downloaded, double-clicking will begin the
installation. After the installation, find the Neuron program group and select non-secure
mode. Restart the browser.
There are several series of Neuron plug-ins. The Neuron 5.x series was developed for use with Toolbook 5.x programs, the Neuron 6.x series was developed for use with Toolbook 6.x programs and the Neuron 7.x series was developed for use with Toolbook 7.x programs. The EKG Tutorial was written with Toolbook 5.x. The Atlas Demo and The Cardiovascular Tutorial demo's were written with Toolbook 6.x. The specific Neuron version may be used, however, the Neuron plug-ins are backwardly compatible. The latest version will work with all the previous versions of Toolbook.
To be sure the program will run, here is what you need to do:
1. If
there is an earlier version of Neuron on your computer, delete it.
2. Down load the latest version of the
Neuron plug-in.
3. After the file is downloaded, double-clicking will begin the installation. After
the installation, find the Neuron program group and select non-secure mode. Restart
the browser.
If you use the latest version of the Neuron plug-in, you may get the following message at runtime.
"Toolbook Verson Loader
The toolbook book that you are opening will be opened by a later version of the program. Version specific scripts may not run properly.
Do you wish to continue Yes/No"
This is not an error message. It is simply telling you that the Neuron plug-in is a later version than the Toolbook version used to write the program. There are no version specific scripts and the program will run properly. Answer Yes and proceed.
The Cardiovascular Tutorial demos were developed with
Toolbook 6.x. To run them from the Web, the Neuron plug-in Version 6.x or later must be
installed and non-secure mode selected. The latest version may be used. The plug-in
may be downloaded from the SumTotal
Systems Website . See Neuron installation
information on Asymetrix download page. After the file is
downloaded, double-clicking will begin the installation. After the installation, find the
Neuron program group and select non-secure mode. Restart
the browser.
NOTE: If you are upgrading your Neuron plug-in, use Start/Settings/Control Panel/ Add-Remove, or the uninstall icon to uninstall the older version.
Select latest version of Neuron. Download into a separate directory. To install, double-click on the .exe file.
The installation process will create a Neuron program group. Go to this program group and select the Non-Secure Mode icon. Restart the browser.
The most commonly used browsers are Netscape and Microsoft Explorer. These can be downloaded from their respective home pages, or from buttons on the Study-Med Web page. Both will work with Neuron in Windows 95 and Windows NT 4.0. With Windows 3.1 and Windows NT 3.51, only Netscape and Explorer 4.0 or later will work with Neuron.
Select the browser you wish to use. Download into a separate directory. To install, double-click on the .exe file.
The Cardiovascular Demos using Neuron will only run on a PC system. The monitor resolution should be set to 800x600 or higher. If a 14 inch monitor is used, all of the program may not be visible on the screen. Higher resolution should be used or some of the browser toolbar options turned off. With Windows 98 some browsers have a full screen option which may be used.
The Cardiovascular Tutorials On CD-ROM
The Cardiovascular Tutorials have been licensed to Cardionics, Inc., and will be available soon on a CD-ROM. If you want more information, fill in the registration form on the Web page.
Follow conventional instructions for the installation of any CD-ROM. The installation program for these discs creates a program group and an icon to run the tutorial along with putting a README file in the directory Studymed on the C: drive. None of the program files are transferred to the hard drive and the program runs complete from the CD-ROM.
The installation program offers the option of installing Video for Windows (do it for Windows 3.x but not for Windows 95, 98, or NT),
The installation program also offers the option to configure Mplayer32 for AVI files (do it for Windows NT, but not Windows 3.x, 95 or 98).
If the Media Player installed on your computer does not perform to your expectations, you may wish to download and install the latest version of the Windows Meda Player from the Microsoft Website. Just click on the Get Windows Media Player Logo here.
See the README file on the CD-ROM for further information.
Some users of Windows98 may find that they must re-configure Media Player to run the AVI files in the Cardiovascular Tutorials (error message: Not a valid file name). This is done by modifying the Windows registry. Unless the user is familar with this process, manually editing the Windows registry can be a risky procedure.
The easiest and safest way to do this is to reach us by E-Mail at: ssteinze@studymed.com. Ask for a very short (93 bytes) text file named "mplay98.reg". We will attach the file to our E-Mail reply. Download this file to a directory of your choice. Double-Click on the downloaded file. This will safely modify the registry and let you know that it has been done successfully.
Study-Med Software will provide technical support for the Cardiovascular Tutorials. Please monitor our web site at: www.studymed.com or www.studymed.com/tech-support/info.htm for further information.
In Windows 98, some sound cards may not produce the sound associated with AVI Clips. This is a Microsoft Windows 98 bug. The only fix for this at the moment is to try another computer, or use a computer other than Windows 98, such as Windows 3.1, or Windows NT.
The Tutorial will only run on a PC system. Monitor resolution should ideally be set to 640 x 480 using small fonts. 800 x 600 with small fonts could also be used. High (16 bit) color is desirable.
The EKG Tutorial was developed with Toolbook 5.x. To run it from the Web, a version of the Neuron plug-in must be installed and non-secure mode selected. Neuron 5.x (NEURON50.EXE) or later may be used. If a later version of Neuron is used, the following message may be evoked at runtime
Toolbook Verson Loader
The toolbook book that you are opening will be opened by a later version of the program. Version specific scripts may not run properly.
Do you wish to continue Yes/NoThis is not an error message. It is simply telling you that the Neuron plug-in is a later version than the Toolbook version used to write the program. There are no version specific scripts and the program will run properly. Answer Yes and proceed.
The Neuron plug-in may downloaded from the SumTotal Systems Website
. See
Neuron installation information on the SumTotal Systems download page. ) After the file
is downloaded, double-clicking will begin the installation. After the installation, find
the Neuron program group and select non-secure mode. Restart the browser.
NOTE: If you are upgrading your Neuron plug-in, use Start/Settings/Control Panel/ Add-Remove, or the uninstall icon to uninstall the older version.
Select the latest version. Download into a separate directory. To install, double-click on the .exe file.
The installation process will create a program group called Instructor II Neuron. Go to this program group and select the Non-Secure Mode icon. Restart the browser.
The most commonly used browsers are Netscape and Microsoft Explorer. These can be downloaded from their respective home pages, or from buttons on the Study-Med Web page. Both will work with Neuron in Windows 95 and Windows NT 4.0. With Windows 3.1 and Windows NT 3.51, only Netscape and Explorer 4.0 will work with Neuron. Select the browser you wish to use. Download into a separate directory. To install, double-click on the .exe file.
The EKG Tutorial using Neuron will only run on a PC system. The monitor resolution should be set to 800x600 or higher with small fonts If a 14 inch monitor is used, all of the program may not be visible on the screen. Higher resolution should be used or some of the browser toolbar options turned off. With Windows 98 some browsers have a full screen option which may be used.
The EKG Tutorial On Floppy Disk
The EKG Tutorial disk is no longer available. However, this program has been incorporated in a CD-ROM titled "Learning Electrocardiography" which is available from Cardionics, Inc, 1-800-364-5901
It is available on the Study-Med FTP site at ftp.studymed.com/mactut. Download the file EKGTUTOR.SEA.HQX. Follow the instructions in MacRead.txt. You can also download the file from the FTP site to a PC, copy the file to a disk and use the disk to install to your MAC.
Installation (PC version):
The EKG Install program is a DOS program! It works well for Windows 3.x. For Windows 95 or
Windows 98, do not attempt to install from Windows. Reboot the computer in DOS mode.
If you have tried unsuccessfully to install the Tutorial in Windows95 or Windows 98 we
suggest you do the following:
Use the Start / Shut down menu to start Windows95 in DOS Mode.
Insert the distribution disk in floppy drive A or B.
From the C:\> prompt, type A:Install or B:Install.
With some computers, you may get an "Insufficient Memory" error. If you ignore
it, you can usually continue to install the program. When the installation is complete,
reboot your computer and run Windows. Find the EKG Tutorial icon and click on it.
You may now have to "associate" the program. You want to associate it with
"tbook.exe". The computer may ask you what you want to "Open With".
The answer is tbook.exe.
If it does not, you may have to do this from scratch:
From the desktop, go to My Computer.
select view/options/file type
Scroll down to TBK and click on it.
Edit to open with tbook.exe. To do this, click on open/edit. This will give you a dialog
box where you can enter the path\file name, eg C:\toolbook\tbook.exe. Close all the dialog
boxes until you reach the desktop.
As a further check, go to Explorer or File Manager. Find Toolbook\toc.tbk and run it. If it runs you are done. If it still asks you what you want to "Open With", The answer is tbook.exe.
The EKG Tutorial using Neuron will only run on a PC system. The monitor resolution should be set to 800x600 or higher with small fonts If a 14 inch monitor is used, all of the program may not be visible on the screen. Higher resolution should be used or some of the browser toolbar options turned off. With Windows 98 some browsers have a full screen option which may be used.
If your version is 6.x it will run the Tutorials on this WebSite. However, it may not run Toolbook programs on other WebSites which may require the latest version (7.x). This version is backwardly compatible. To be sure you can run all Toolbook programs, this is what you should do:
1. If
there is an earlier version of Neuron on your computer, delete it.
2. Down load the latest version of the
Neuron plug-in.
3. After the file is downloaded, double-clicking will begin the installation. After
the installation, find the Neuron program group and select non-secure mode. Restart
the browser.
If you use the latest version of the Neuron plug-in, you may get the following message at runtime.
"Toolbook Verson Loader
The toolbook book that you are opening will be opened by a later version of the program. Version specific scripts may not run properly.
Do you wish to continue Yes/No"
This is not an error message. It is simply telling you that the Neuron plug-in is a later version than the Toolbook version used to write the program. There are no version specific scripts and the program will run properly. Answer Yes and proceed.
In Netscape, go to the Options menu and turn off "Show toolbar", "Show location", or "Show directory buttons". Turning off one or more of these options should permit you to see all of the screen. In Microsoft Internet Explorer, go to View/Options and turn off options that are not needed.
The most commonly used browsers are Netscape and Microsoft Explorer. These can be downloaded from their respective home pages. Both will work with Neuron in Windows 95 and Windows NT 4.0. With Windows 3.1 and Windows NT 3.51, only Netscape will work with Neuron.
Select the browser you wish to use. Download into a separate directory. To install, double-click on the .exe file.
If you use 640x480 resolution, you will NOT see the entire screen. A resolution of 800x600 (or higher) - small font is recommended. A minimum of 256 colors is recommended, but high color (or greater) is preferable.
Installation (PC version):
The EKG Install program is a DOS program! It works well for Windows 3.x. For Windows 95 or
Windows 98, do not attempt to install from Windows. Reboot the computer in DOS mode.
If you have tried unsuccessfully to install the Tutorial in Windows95 or Windows 98 we
suggest you do the following:
Use the Start / Shut down menu to start Windows95 in DOS Mode.
Insert the distribution disk in floppy drive A or B.
From the C:\> prompt, type A:Install or B:Install.
With some computers, you may get an "Insufficient Memory" error. If you ignore
it, you can usually continue to install the program. When the installation is complete,
reboot your computer and run Windows. Find the EKG Tutorial icon and click on it.
You may now have to "associate" the program. You want to associate it with
"tbook.exe". The computer may ask you what you want to "Open With".
The answer is tbook.exe.
If it does not, you may have to do this from scratch:
From the desktop, go to My Computer.
select view/options/file type
Scroll down to TBK and click on it.
Edit to open with tbook.exe. To do this, click on open/edit. This will give you a dialog
box where you can enter the path\file name, eg C:\toolbook\tbook.exe. Close all the dialog
boxes until you reach the desktop.
As a further check, go to Explorer or File Manager. Find Toolbook\toc.tbk and run it. If it runs you are done. If it still asks you what you want to "Open With", The answer is tbook.exe.
Other technical support issues should be addressed to:
Sherman M. Steinzeig, M.D.
6620 W. 93rd St, #A.
Overland Park, KS 66212
Phone: 913 649-0355
Fax: 913 649-7550
E-mail: ssteinze@kumc.edu
or ssteinze@studymed.com
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